Onsite Customer-Focused Operations Product Manager

Collins Aerospace; Melbourne (FL); On-site; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

Generous 401(k) plan

Tuition reimbursement

Student Loan Repayment

Life insurance

Disability coverage

Wellness programs

Job summary

Collins Aerospace is seeking an Operations Product Manager – Customer Focal to serve as the primary operational interface for key customer product lines. Based in Melbourne, FL, you will ensure alignment between customer expectations and factory execution, driving performance across cost, quality, schedule, and delivery.

You will lead cross-functional teams, coordinate with General Managers and product leadership, and translate customer priorities into executable factory actions.

Qualifications

• Minimum 10 years of relevant operations experience.
• 5+ years of operations experience in a manufacturing environment.
• University degree required; advanced degree preferred.
• Experience with PFMEA/DFMEA preferred.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Act as the primary operations liaison to General Managers and product leadership, owning operational commitments and ensuring alignment across customer, program, and business objectives.
• Coordinate cross-functional teams to ensure operational plans are realistic, executable, and aligned with factory capabilities.
• Drive operational readiness and execution by prioritizing tasks, maintaining visibility of risks and actions, and coordinating across functional areas.
• Communicate clearly and consistently with customers and internal stakeholders regarding manufacturing plans, performance, risks, and mitigation strategies.
• Lead operational status updates, reviews, and readouts for assigned products, providing accurate representation of factory performance and timely escalation of issues.
• Support capacity planning, staffing models, and resource allocation decisions to ensure readiness to meet operational commitments.
• Partner with Quality, Production, Supply Chain, and Engineering to monitor performance, identify trends, and drive corrective actions.
• Translate customer priorities into executable factory actions and timelines. Support new product introductions, engineering changes, and production transitions to ensure seamless integration into operations.
• Drive problem-solving efforts and resolve issues impacting product flow, material availability, or quality performance.
• Support continuous improvement initiatives aligned with RTX operational excellence principles.

Skills

Operations leadership

Cross-functional collaboration

Manufacturing experience

Project management

Communication skills

Education

University degree

Advanced degree

Tools

PowerPoint

Excel

SAP

Job description

Collins Aerospace is seeking an Operations Product Manager – Customer Focal to serve as the primary operational interface for key customer product lines. Based in Melbourne, FL, you will ensure alignment between customer expectations and factory execution, driving performance across cost, quality, schedule, and delivery.

You will lead cross-functional teams, coordinate with General Managers and product leadership, and translate customer priorities into executable factory actions.