Onsite Customer Experience Specialist (Chicago)

Ultipro

Chicago (IL)

On-site

USD 26,000 - 30,000

Full time

5 days ago

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Job summary

Moody Bible Institute in Chicago is seeking a Customer Service Representative to join our on-site team. You will assist constituents via phone, email, and web inquiries, delivering accurate information and directing inquiries to the right Moody resources.

You’ll help maintain CRM records and support ministry initiatives with care. The ideal candidate is service-minded, personable, and detail-oriented, with the ability to handle a high volume of requests in a fast-paced environment.

Qualifications

Minimum: high school diploma or equivalent.
Strong verbal and written communication skills.
Professional, friendly, service-oriented phone and email presence.
Genuine desire to serve and assist others.
Ability to provide excellent customer service in a fast-paced environment.
Able to manage multiple priorities and respond to calls and emails.
Strong attention to detail and accuracy.
Willingness to learn new technologies and processes.
Team collaboration in a customer-focused environment.

Responsibilities

Serve as primary point of contact for Moody Bible Institute constituents via phone and email.
Provide accurate information and connect individuals with appropriate resources.
Create a positive constituent experience with empathy and professionalism.
Maintain knowledge of Moody’s ministries, websites, events, products, and services.
Document and categorize interactions in CRM and other systems.
Use CRM to process donations and manage subscriptions and communications.
Assist with data maintenance and system updates as needed.
Support events and departmental projects as assigned.
Contribute ideas to improve customer service practices and tools.
Maintain coverage during scheduled hours and support a collaborative team.