Onsite Part-Time Customer Care Specialist

Ultipro; Chicago (IL); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Paid leave and sick time

Retirement savings plan

Education discounts

Publishing discounts

Complimentary membership to the Solhem

Free on-campus parking

Job summary

Moody Bible Institute is seeking a part-time Customer Service Center Specialist to answer donor inquiries, research questions, and coordinate with Moody teams from onsite Chicago offices. You will provide thoughtful, timely responses and reliable administrative support to improve the donor experience.

The role emphasizes accuracy, professional communication, and collaboration across departments to advance Moody's mission in a Christ-centered environment.

Qualifications

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

Responsibilities

• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with the appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

Skills

Interpersonal skills

Written communication

Microsoft Office

Independent work

Detail orientation

Research and analysis

Cross-team collaboration

Tools

Campus Solutions

Donorflow

Help Desk Plus

Recurring Engine

Salesforce

Job description

Moody Bible Institute is seeking a part-time Customer Service Center Specialist to answer donor inquiries, research questions, and coordinate with Moody teams from onsite Chicago offices. You will provide thoughtful, timely responses and reliable administrative support to improve the donor experience.

The role emphasizes accuracy, professional communication, and collaboration across departments to advance Moody's mission in a Christ-centered environment.