Customer Service Representative

Ultipro; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Moody Bible Institute in Chicago is seeking a Customer Service Representative to join our on-site team. You will assist constituents via phone, email, and web inquiries, delivering accurate information and directing inquiries to the right Moody resources.

You’ll help maintain CRM records and support ministry initiatives with care. The ideal candidate is service-minded, personable, and detail-oriented, with the ability to handle a high volume of requests in a fast-paced environment.

Qualifications

• Minimum: high school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional, friendly, service-oriented phone and email presence.
• Genuine desire to serve and assist others.
• Ability to provide excellent customer service in a fast-paced environment.
• Able to manage multiple priorities and respond to calls and emails.
• Strong attention to detail and accuracy.
• Willingness to learn new technologies and processes.
• Team collaboration in a customer-focused environment.

Responsibilities

• Serve as primary point of contact for Moody Bible Institute constituents via phone and email.
• Provide accurate information and connect individuals with appropriate resources.
• Create a positive constituent experience with empathy and professionalism.
• Maintain knowledge of Moody’s ministries, websites, events, products, and services.
• Document and categorize interactions in CRM and other systems.
• Use CRM to process donations and manage subscriptions and communications.
• Assist with data maintenance and system updates as needed.
• Support events and departmental projects as assigned.
• Contribute ideas to improve customer service practices and tools.
• Maintain coverage during scheduled hours and support a collaborative team.

Skills

Verbal & written comms

Customer service

Multitasking

Detail-oriented

Team player

Learn new tech

Professional phone/email presence

Work ethic

Legal to work in US

Education

High school diploma or equivalent

Tools

CRM systems

Job description

IL - Chicago
Chicago
820 N. Lasalle Blvd
Chicago, IL 60610, USA

• On-site
• Operations
• Full-Time
• Requisition #: SRCUS002378

Description

Customer Service Representative

Location: Onsite, Chicago, IL

Employment Type: Full-Time

Compensation Range:$19 -$22 Hourly

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors including skills, experience, qualifications, internal equity, and other job-related considerations.

To access a list of benefits for full-time jobs, please visit www.moodybible.org/careers/benefits.

Make a Difference Through Service

Are you someone who enjoys helping others, solving problems, and creating positive experiences? Moody Bible Institute is seeking a Customer Service Representative to join our Customer Service Center team in Chicago.

The ideal candidate is service-minded, personable, detail-oriented, and comfortable working in a fast-paced environment. If you enjoy interacting with people, learning new systems, and being part of a team committed to serving others with excellence and care, we invite you to consider joining Moody.

About Us

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of God's Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

The Opportunity

In this role, you will often be one of the first points of connection for individuals engaging with Moody Bible Institute and its ministries. You will assist constituents through phone, email, web inquiries, and other communication channels, helping answer questions, resolve needs, process requests, and connect individuals with the appropriate Moody resources.

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Serve as a primary point of contact for incoming calls to Moody Bible Institute, Moody Radio, Moody Audio, Donor Resource Management, Planned Giving, and other key ministry phone lines.
• Respond to constituent questions and requests by phone and email, providing accurate information and connecting individuals with the appropriate department or resource when necessary.
• Create a positive constituent experience by listening carefully, identifying needs, and responding with professionalism, empathy, and a service-focused approach.
• Maintain a working knowledge of Moody's ministries, websites, radio broadcasts, events, products, services, and departmental functions to effectively assist constituents.
• Learn and apply organizational and departmental policies, procedures, and resources to provide accurate and consistent information.
• Accurately document and categorize constituent interactions within the appropriate customer service and phone systems.
• Use constituent relationship management systems to process credit card donations, manage Today in the Word subscriptions, support direct-mail premium fulfillment, communicate deceased constituent notifications, and complete other necessary data maintenance.
• Utilize departmental technology and resources, including Microsoft OneNote, Outlook, Teams, Enghouse TouchPoint, Giving App, Help Desk Plus, Recurring Engine, the CSC Phone Directory, and shared departmental resources.
• Maintain and update Customer Service Center documentation and resources as organizational information, processes, and procedures change.
• Contribute ideas and feedback to continuously improve customer service practices, processes, technology, and resources.
• Support Spring Share, Fall Share, Candlelight Carols, and other Stewardship and Development events as assigned.
• Support a collaborative team environment by being prepared and available to respond to calls and emails during scheduled hours and helping maintain appropriate service coverage.
• Perform other related duties and special assignments as needed.

Qualifications

Minimum Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional, friendly, and service-oriented phone and email presence.
• Genuine desire to serve and assist others.
• Ability to provide excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities, including simultaneous phone and email requests.
• Strong attention to detail and commitment to accuracy.
• Ability to remain organized, composed, and effective while managing a high volume of requests.
• Ability and willingness to learn new technologies, systems, processes, and procedures.
• Ability to work collaboratively as part of a customer-focused team.
• Legally authorized to work in the United States without employer sponsorship.

Preferred Qualifications

• One to two years of customer service, call center, constituent services, or related experience.
• Experience using customer relationship management (CRM) systems or similar technology.
• This is a full-time, in-office position located in Chicago.
• Schedule: Monday through Friday, 8:00 am to 4:30 pm
• Work location: Chicago office, five days per week.
• Travel: No regular travel is expected.
• This position operates in a professional office environment and routinely uses computers, phones, printers, and other standard office equipment.

Additional Information

• Candidates must demonstrate alignment with Moody Bible Institute's mission, doctrinal beliefs, and Christian values.
• Employees are required to affirm Moody's Statement of Faith and adhere to Community Standards.
• Moody Bible Institute values diversity and seeks team members who engage others in ways that honor its biblical foundation.
• Moody complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consistent with its Doctrinal Statement and Community Standards.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.