Onsite Customer Experience Specialist

The McAlear Group; Phoenix (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

The McAlear Group is seeking a Service Center Associate to deliver a warm, professional, and consistent experience for every customer interaction. As the first contact for walk-ins and the owner of the Service Center phone queue, you will shape how customers perceive our brand and contribute to strong brand loyalty.

You will greet customers, provide first-line support in person, by phone, email, or chat, resolve issues, process orders, schedule deliveries, and document interactions in CRM/ERP

Qualifications

• High school diploma required; college preferred.
• 2–3 years inside sales experience preferred.
• Strong communication and problem-solving skills.
• Ability to work onsite only.

Responsibilities

• Greet customers and manage in-person service in the Service Center.
• Answer questions and guide customers through products and solutions.
• Handle phone queue and ensure prompt call handling.
• Process orders and transactions accurately.
• Maintain customer records in CRM/ERP.
• Support sales goals as a team player.

Skills

MS Office

CRM

Salesforce

Communication

Troubleshooting

Customer service

Multitasking

Time management

Teamwork

Empathy

Education

High School Diploma or equivalent

Two-year degree (preferred)

Tools

CRM system tools

Salesforce CRM

Job description

The McAlear Group is seeking a Service Center Associate to deliver a warm, professional, and consistent experience for every customer interaction. As the first contact for walk-ins and the owner of the Service Center phone queue, you will shape how customers perceive our brand and contribute to strong brand loyalty.

You will greet customers, provide first-line support in person, by phone, email, or chat, resolve issues, process orders, schedule deliveries, and document interactions in CRM/ERP