Onsite Customer Experience Specialist

Platinum Coastal Group; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level Customer Experience Associate to join our on-site team in New York, NY. You will greet and assist customers in person, answer questions about services, and coordinate requests with the onsite team to ensure smooth operations.

Ideal candidates are personable, dependable, organized, and coachable, with strong communication skills suitable for fast-paced environments.

Qualifications

• Personable and dependable with strong communication skills.
• Willingness to start conversations and engage customers.
• Experience in people-facing roles is a plus.
• Organized and coachable in a fast-moving environment.

Responsibilities

• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the onsite team.
• Follow up to support a positive customer experience.

Skills

Customer relationship management

Customer experience

Work-ethic

Job description

Platinum Coastal Group is seeking an entry-level Customer Experience Associate to join our on-site team in New York, NY. You will greet and assist customers in person, answer questions about services, and coordinate requests with the onsite team to ensure smooth operations.

Ideal candidates are personable, dependable, organized, and coachable, with strong communication skills suitable for fast-paced environments.