On-Site Client Care Specialist

Platinum Coastal Group; Newport (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Platinum Coastal Group in Newport, KY is seeking an entry-level team member to provide hands-on support to clients, keeping service requests organized and moving forward.

You will be the accessible point of contact, clarify needs, communicate solutions, coordinate follow-ups, and maintain accurate notes and updates in a fast-moving environment. On-site responsibilities emphasize direct customer interaction.

Qualifications

• Entry-level role providing hands-on client support.
• Excellent communication and organization required.
• Experience in retail, hospitality or customer service is a plus.

Responsibilities

• Serve as accessible point of contact for clients.
• Clarify needs and communicate solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Skills

Customer service

Communication

Job description

Platinum Coastal Group in Newport, KY is seeking an entry-level team member to provide hands-on support to clients, keeping service requests organized and moving forward.

You will be the accessible point of contact, clarify needs, communicate solutions, coordinate follow-ups, and maintain accurate notes and updates in a fast-moving environment. On-site responsibilities emphasize direct customer interaction.