In-Store Customer Service Specialist

Platinum Coastal Group Inc; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Platinum Coastal Group Inc. is seeking a dependable Customer Service Representative to join our in-office team. You will be the first contact for customers, delivering a welcoming, solution-focused experience and guiding them through products and services.

The role emphasizes strong communication, teamwork, and a commitment to customer care. Training and support are provided to help you grow professionally in a collaborative, in-store setting.

Qualifications

• High school diploma or equivalent required; additional education is an asset.
• Previous experience in a customer-facing role preferred but not required.
• Strong written and verbal communication abilities.
• Comfortable learning new software systems and service tools.
• Ability to manage multiple tasks while staying organized.
• Effective problem-solving skills with a solutions-driven approach.

Responsibilities

• Welcome customers in person and provide knowledgeable support regarding products and services.
• Offer clear and accurate information about pricing, features, and company offerings.
• Handle customer inquiries and resolve issues efficiently and courteously.
• Maintain a professional and positive approach during all interactions.
• Record customer conversations, updates, and resolutions accurately in company systems.
• Attend training sessions to stay informed about products, services, and policies.
• Collaborate with team members to consistently deliver high-quality service.
• Monitor recurring questions or concerns and share insights for improvement.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Platinum Coastal Group Inc. is seeking a dependable Customer Service Representative to join our in-office team. You will be the first contact for customers, delivering a welcoming, solution-focused experience and guiding them through products and services.

The role emphasizes strong communication, teamwork, and a commitment to customer care. Training and support are provided to help you grow professionally in a collaborative, in-store setting.