Customer Service Representative

LSI Industries Inc.; Blue Ash (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

LSI Industries Inc. is seeking a full-time Customer Service Representative for their Blue Ash, OH location. The role involves responding to customer inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Ideal candidates will possess strong customer service skills and experience in fast-paced environments. Responsibilities include coordinating with internal teams and documenting customer interactions to improve overall experience.

Qualifications

• Strong customer-focused skills and a commitment to customer satisfaction.
• Experience in enhancing customer experience in fast-paced environments.
• Excellent verbal and written communication skills.

Responsibilities

• Responding to customer inquiries via phone, email, and online platforms.
• Processing orders and tracking shipments.
• Documenting interactions in the CRM system.

Skills

Customer Service

Customer Support

Communication Skills

Organizational Skills

Education

High school diploma or equivalent

Tools

CRM systems

Order-entry systems

Job description

Company Description

LSI Industries Inc., headquartered in Cincinnati and traded on the NASDAQ under the symbol LYTS, is a leading manufacturer of advanced lighting, graphics, and display solutions for key vertical markets. The company’s American‑made products include non‑residential indoor and outdoor lighting, print and digital graphics, signage, and specialized refrigerated, heated, and custom displays that support strong customer brands and engaging consumer experiences. LSI also offers comprehensive project management services to support large‑scale product rollouts for its clients. With approximately 3,000 employees across 23 manufacturing plants in the U.S. and Canada, LSI provides a stable, growth‑focused environment for professionals seeking long‑term career opportunities.

Role Description

This is a full‑time, on‑site Customer Service Representative role based in Blue Ash, OH. The Customer Service Representative will respond to customer inquiries via phone, email, and online platforms, providing timely and accurate information about orders, products, and services. Day‑to‑day responsibilities include processing orders, tracking shipments, entering and updating customer data, and coordinating with internal teams such as sales, logistics, and manufacturing to resolve issues. The role also involves handling complaints, troubleshooting common problems, and following up to ensure customer satisfaction. The Customer Service Representative will document interactions in the customer relationship management system and contribute feedback to improve processes and the overall customer experience.

Qualifications

• Strong customer‑focused skills, including Customer Service, Customer Support, and a commitment to Customer Satisfaction.
• Experience enhancing the Customer Experience in fast‑paced environments, ideally in manufacturing, distribution, or related industries.
• Excellent verbal and written communication skills, with the ability to explain technical or product information clearly and professionally.
• Proficiency with office software and CRM or order‑entry systems; ability to learn new tools and processes quickly.
• Strong organizational skills with attention to detail, accuracy in data entry, and the ability to manage multiple priorities.
• Collaborative mindset and ability to work closely with cross‑functional teams to resolve customer issues.
• High school diploma or equivalent required; additional education or coursework in business, communications, or a related field is a plus.
• Prior customer service experience in a business‑to‑business setting is preferred but not required for highly motivated candidates with transferable skills.