Onsite Customer Experience & Service Specialist

Pella Windows and Doors | Gunton Corporation; Pottstown (Montgomery County); On-site; USD 28,000 - 39,000; Full time

Job summary

Gunton Corporation is seeking a Customer Service Representative to work at our Pottstown, PA office. You will build knowledge of Pella products, warranties, and common issues to deliver a world-class customer experience and timely resolutions.

You will coordinate service events, qualify needs, and manage technician schedules to maximize efficiency. Ideal candidates have prior customer service experience, with a college degree preferred and a background in construction or window/door replacement

Qualifications

• Previous customer service experience.
• College degree preferred.
• Construction background with window/door replacement knowledge is a plus.

Responsibilities

• Assist customers and service team to resolve issues promptly and accurately.
• Qualify, initiate, and manage service events (equipment, time, parts, manpower) on the first trip.
• Manage Service Technician schedules to optimize drive time and increase daily calls.

Skills

Customer service

Education

College degree

Tools

Pella Order Management System

Pella Direct Quoting System

Pella Order Entry Transmission System

Customer Service Module

Pella Electronic Reference Library

Job description

Gunton Corporation is seeking a Customer Service Representative to work at our Pottstown, PA office. You will build knowledge of Pella products, warranties, and common issues to deliver a world-class customer experience and timely resolutions.

You will coordinate service events, qualify needs, and manage technician schedules to maximize efficiency. Ideal candidates have prior customer service experience, with a college degree preferred and a background in construction or window/door replacement