Onsite Customer Care & Solutions Specialist

Quest Oracle Community; Nashville (TN); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) savings plan

Health Savings Account

Flexible Spending Accounts

Career Development

Incentive bonus

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a customer service professional to handle inquiries, resolve issues, and document interactions. The role emphasizes collaborative problem solving and cross-functional communication in a financial products context.

The position requires on-site work in Nashville, with benefits including medical, dental, 401(k), and more. Prior CRM experience with Oracle, Salesforce, or TSYS is preferred.

Qualifications

• Responds to customer inquiries by resolving general customer issues.
• Understanding of financial products and ability to collaborate with other business units.

Responsibilities

• Addressing account inquiries and resolving customer complaints.
• Providing troubleshooting support and redirecting when appropriate.
• Understanding of financial products and ability to collaborate with other business units.
• Ensuring all customer communication is clearly documented.

Skills

Customer Focus

Data Gathering & Analysis

Office Support Tools

Service Excellence

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Tools

Oracle CRM

Salesforce

TSYS

Job description

Caterpillar Inc. is seeking a customer service professional to handle inquiries, resolve issues, and document interactions. The role emphasizes collaborative problem solving and cross-functional communication in a financial products context.

The position requires on-site work in Nashville, with benefits including medical, dental, 401(k), and more. Prior CRM experience with Oracle, Salesforce, or TSYS is preferred.