Customer Success & Relations Specialist

Caterpillar; Nashville (TN); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (Vacation, Holidays)

401(k) savings plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Health lifestyle programs

Employee Assistance Program

Voluntary benefits and employee-disoc

Career development

Incentive bonus

Disability benefits

Life insurance

Parental leave

Tuition reimbursement

Job summary

Caterpillar is hiring for a full-time role based in Nashville, Tennessee, within Cat Financial. The position focuses on handling customer inquiries, resolving issues, and providing high-quality service in a dynamic contact-center environment.

As a member of Cat Financial, you will work with cross-functional teams to understand financial products and document all interactions, contributing to overall customer satisfaction and business outcomes.

Qualifications

• Responds to customer inquiries by resolving general customer issues.
• Addressing account inquiries and resolving customer complaints.
• Providing troubleshooting support and redirecting when appropriate.
• Understanding of financial products and ability to collaborate with other business units.

Responsibilities

• Addressing account inquiries and resolving customer complaints.
• Providing troubleshooting support and redirecting when appropriate.
• Understanding of financial products and ability to collaborate with other business units.
• Ensuring all customer communication is clearly documented.

Skills

Customer focus

Data gathering

Office tools

Service excellence

Decision making

Effective communication

Problem solving

Relationship management

Tools

Oracle

Salesforce

TSYS

Job description

Caterpillar is hiring for a full-time role based in Nashville, Tennessee, within Cat Financial. The position focuses on handling customer inquiries, resolving issues, and providing high-quality service in a dynamic contact-center environment.

As a member of Cat Financial, you will work with cross-functional teams to understand financial products and document all interactions, contributing to overall customer satisfaction and business outcomes.