Senior CRM & Key Account Manager

Caterpillar Inc.; Nashville (TN); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Medical benefits

PTO (Vacation, Holidays)

401(k) Savings Plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Wellness programs

Employee Assistance Program

Voluntary Benefits & Discounts

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Tuition Reimbursement

Job summary

Caterpillar Inc. is hiring for a role that focuses on managing key customer relationships, enhancing CRM processes, and driving satisfaction metrics. The position emphasizes CRM strategy and data-driven insights using Power BI and Salesforce, with an onsite, five-days-a-week work model in Nashville area.

The ideal candidate will excel in relationship management, collaboration across senior leadership, and applying industry knowledge to improve service delivery and business outcomes.

Qualifications

• Experience in customer relationship management and CRM programs.
• Ability to analyze industry trends and apply them to client relations.
• Strong negotiation and communication skills with stakeholders.

Responsibilities

• Maintain up-to-date CRM information in the customer database.
• Develop relationships with key customers, influencers, dealers and senior leaders.
• Manage customer satisfaction targets and corporate metrics.
• Understand information systems processes and data flows.

Skills

Industry Knowledge

Service Excellence

Effective Communications

Negotiating

Problem Solving

CRM Strategy Design and Implementation

Customer Relationship Management (CRM)

Tools

Power BI

Salesforce

Job description

Caterpillar Inc. is hiring for a role that focuses on managing key customer relationships, enhancing CRM processes, and driving satisfaction metrics. The position emphasizes CRM strategy and data-driven insights using Power BI and Salesforce, with an onsite, five-days-a-week work model in Nashville area.

The ideal candidate will excel in relationship management, collaboration across senior leadership, and applying industry knowledge to improve service delivery and business outcomes.