Onsite Customer Care & Payments Specialist — Waco

Meduit; Waco (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

Job summary

Meduit in Waco, TX is seeking a Customer Service Representative to handle inbound and outbound calls, respond to account questions, and guide customers through payment options. This onsite role emphasizes accuracy and a positive customer experience in a fast-paced environment.

You will document interactions across multiple systems, follow scripts and compliance requirements, and collaborate with internal teams to maintain account records.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of experience in a customer-facing role.
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills navigating multiple systems (Outlook, Word, Excel).
• Clear, professional communication and reliable work history.
• Ability to document interactions accurately.

Responsibilities

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Skills

Customer service

Communication

Multisystem navigation

Reliability

Fast-paced environment

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Meduit in Waco, TX is seeking a Customer Service Representative to handle inbound and outbound calls, respond to account questions, and guide customers through payment options. This onsite role emphasizes accuracy and a positive customer experience in a fast-paced environment.

You will document interactions across multiple systems, follow scripts and compliance requirements, and collaborate with internal teams to maintain account records.