Onsite Customer Care Coordinator – Impactful Support Lead

LCI; Eielson Air Force Base (AK); On-site; USD 22,000 - 33,000; Full time

Job summary

LCI seeks a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives at Eielson AFB on site. You will assist with order processing, quotes, and information gathering to ensure smooth sales workflows.

You will navigate Axapta to create and release orders, communicate with customers and vendors, and help maintain accurate customer data and reporting. A high school diploma and interpersonal skills are required.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.

Skills

Customer service

Communication skills

Sales support

Education

High school diploma

Tools

Axapta

Job description

LCI seeks a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives at Eielson AFB on site. You will assist with order processing, quotes, and information gathering to ensure smooth sales workflows.

You will navigate Axapta to create and release orders, communicate with customers and vendors, and help maintain accurate customer data and reporting. A high school diploma and interpersonal skills are required.