Onsite CSR & Office Admin — Protect Homes, Grow With Us

The Killers Pest Control; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free food & snacks

Job summary

The Killers Pest Control in Portland, OR is seeking a Customer Service Representative/Office Administrator to join our onsite call center team. This in-person role collaborates closely with colleagues, supports daily operations, and protects families from pests while upholding our core values: family focus, passion, commitment, and integrity.

You'll manage emails, texts, and calls, coordinate tasks, and ensure accurate customer records.

Qualifications

• Strong written and verbal communication skills.
• High level of organizational and time-management ability.
• Attention to detail and accuracy in customer account documentation.
• Proficiency in standard office software and productivity tools.
• Ability to manage multiple communication platforms simultaneously.
• Professional judgment in prioritizing tasks and escalating issues appropriately.
• Ability to work collaboratively within a team environment.

Responsibilities

• Review assigned email inboxes and internal communication platforms for updates, instructions, and action items.
• Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
• Return and follow up on assigned customer voicemails.
• Minimal travel requirements between our Portland and Salem offices, approximately 2-4 times per year.
• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
• Address urgent customer inquiries or service requests prior to the end of the workday.
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.

Skills

Communication skills

Organizational skills

Attention to detail

Office software

Multitasking

Team collaboration

Tools

Microsoft Teams

Office Suite

Job description

The Killers Pest Control in Portland, OR is seeking a Customer Service Representative/Office Administrator to join our onsite call center team. This in-person role collaborates closely with colleagues, supports daily operations, and protects families from pests while upholding our core values: family focus, passion, commitment, and integrity.

You'll manage emails, texts, and calls, coordinate tasks, and ensure accurate customer records.