Customer Service Representative/Office Administrator

The Killers Pest Control; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free food & snacks

Job summary

The Killers Pest Control in Portland, OR is seeking a Customer Service Representative/Office Administrator to join our onsite call center team. This in-person role collaborates closely with colleagues, supports daily operations, and protects families from pests while upholding our core values: family focus, passion, commitment, and integrity.

You'll manage emails, texts, and calls, coordinate tasks, and ensure accurate customer records.

Qualifications

• Strong written and verbal communication skills.
• High level of organizational and time-management ability.
• Attention to detail and accuracy in customer account documentation.
• Proficiency in standard office software and productivity tools.
• Ability to manage multiple communication platforms simultaneously.
• Professional judgment in prioritizing tasks and escalating issues appropriately.
• Ability to work collaboratively within a team environment.

Responsibilities

• Review assigned email inboxes and internal communication platforms for updates, instructions, and action items.
• Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
• Return and follow up on assigned customer voicemails.
• Minimal travel requirements between our Portland and Salem offices, approximately 2-4 times per year.
• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
• Address urgent customer inquiries or service requests prior to the end of the workday.
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.

Skills

Communication skills

Organizational skills

Attention to detail

Office software

Multitasking

Team collaboration

Tools

Microsoft Teams

Office Suite

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks

Location: Portand, OR

Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.

Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? The Killers Pest Control is looking for a motivated Customer Service Representative/Office Administrator to join our high-energy, onsite call center team! This is an in-person role where you'll collaborate closely with colleagues, stay connected to daily operations, and make an immediate impact helping protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.

Why Join Us?

• Work for a growing, established company that cares about quality service for our customers and values our employees input.
• Make a difference every day by helping homeowners prevent rodent infestations.
• Enjoy a positive team culture, complete with robust benefits and ongoing training.

What You’ll Do:

Daily Start-of-Day Responsibilities

• Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
• Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
• Prioritize and respond to customer text messages and emails following completion of initial daily system checks.

Ongoing Responsibilities

• Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
• Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
• Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
• Return and follow up on assigned customer voicemails.
• Minimal travel requirements between our Portland and Salem offices, approximately 2-4 times per year.

End-of-Day Responsibilities

• Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
• Address urgent customer inquiries or service requests prior to the end of the workday.
• Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
• Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
• Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.

What You Bring:

• Strong written and verbal communication skills.
• High level of organizational and time-management ability.
• Attention to detail and accuracy in customer account documentation.
• Proficiency in standard office software and productivity tools.
• Ability to manage multiple communication platforms simultaneously.
• Professional judgment in prioritizing tasks and escalating issues appropriately.
• Ability to work collaboratively within a team environment.

What We Offer:

• Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
• 401(k) with Company Match: Plan for your future with our retirement program.
• Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
• Ongoing Training: Ongoing training supplied by the company.
• Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.

Join Our Team which is now Eastside Exterminators brand of families!