Onsite CSR: Inbound Calls & Home Services Appointments

Hawkins Service Company; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Paid Holidays

401(k)

Paid Training

Job summary

Hawkins Service Company in Temple Terrace, FL is hiring a Customer Service Representative for our call center. You will answer inbound calls, convert inquiries into scheduled appointments across HVAC, electrical, plumbing, gas, and pool repair, and maintain accurate records in ServiceTitan.

We're looking for a reliable, customer-focused professional with strong communication, data-entry skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Accurate data-entry and strong computer skills.
• Customer-first attitude with reliability and dependability.

Responsibilities

• Answer inbound customer calls professionally and courteous.
• Convert service inquiries into scheduled appointments across divisions.
• Schedule, reschedule, and confirm appointments optimizing technician availability.
• Prioritize emergency service requests and follow up on reminders and memberships.
• Document every customer interaction and keep records accurate.

Skills

Verbal and written communication

Data-entry

Customer-first mindset

Multitasking

Tools

ServiceTitan

Job description

Hawkins Service Company in Temple Terrace, FL is hiring a Customer Service Representative for our call center. You will answer inbound calls, convert inquiries into scheduled appointments across HVAC, electrical, plumbing, gas, and pool repair, and maintain accurate records in ServiceTitan.

We're looking for a reliable, customer-focused professional with strong communication, data-entry skills, and the ability to multitask in a fast-paced environment.