Customer Experience Specialist - High-Impact, On-Site (Tampa)

Tom-Drexler-1; Tampa (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Acree Plumbing, Air & Electric in Tampa, FL is hiring a Customer Experience Specialist to handle high-volume inbound calls, schedule service appointments, and maintain CRM data accurately. The role is on-site with daytime hours and offers bonuses on top of hourly pay.

Ideal candidates have strong communication, a proactive attitude, and experience in a fast-paced home-services environment. Tampa-based position with comprehensive benefits and opportunities for advancement.

Qualifications

• Excellent verbal and written communication skills.
• Sales experience preferred.
• Previous high volume call center experience preferred.
• Self-motivated, organized and team-oriented.

Responsibilities

• Handle high-volume inbound calls with professionalism and accuracy.
• Convert inquiries into booked service appointments.
• Make outbound calls to schedule, confirm, and follow up on appointments.
• Enter and manage data accurately within our CRM system.
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors.
• Follow-up with customers to ensure satisfaction and explore service opportunities.
• Perform opening and closing duties and other duties as assigned.

Skills

Verbal & written communication

Sales experience

Call center experience

Multitasking

Teamwork

Self-motivation & organization

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Acree Plumbing, Air & Electric in Tampa, FL is hiring a Customer Experience Specialist to handle high-volume inbound calls, schedule service appointments, and maintain CRM data accurately. The role is on-site with daytime hours and offers bonuses on top of hourly pay.

Ideal candidates have strong communication, a proactive attitude, and experience in a fast-paced home-services environment. Tampa-based position with comprehensive benefits and opportunities for advancement.