Onsite CRM Dynamics 365 Desktop Support Pro

CAI Computer Aid, Inc.; United States; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k retirement plan

Paid time off

Job summary

CAI Computer Aid, Inc. is seeking a Desktop Support Specialist to provide first-line support for CRM Dynamics 365 users in Newark, NJ. This full-time, on-site role emphasizes strong customer service and hands-on problem solving.

You will handle daily operations, assist with portal renewals, document resolutions, and contribute to a knowledge base while collaborating with teammates in a fast-paced environment. A friendly, proactive attitude is essential.

Qualifications

• Proven help desk experience, preferably in a CRM environment.
• Familiarity with CRM Dynamics 365 and its functionalities.
• Strong troubleshooting and issue-resolution skills.
• Excellent written and verbal communication.
• Detail-oriented with focus on accuracy.
• Ability to multitask and prioritize in a dynamic environment.
• Friendly and responsible attitude.
• Experience with Windows 11 navigation and troubleshooting.
• Experience in network troubleshooting.

Responsibilities

• Provide first-line support to CRM Dynamics 365 users and troubleshoot daily operations.
• Assist customers with portal renewal registrations.
• Document interactions and resolutions for the knowledge base.
• Collaborate with team to resolve user issues and share best practices.
• Train users on CRM functionalities and best practices.

Skills

CRM Dynamics 365

Help desk experience

Customer service

Windows 11

Network troubleshooting

Multitasking

Communication skills

Tools

CRM Dynamics 365

Windows 11

Job description

CAI Computer Aid, Inc. is seeking a Desktop Support Specialist to provide first-line support for CRM Dynamics 365 users in Newark, NJ. This full-time, on-site role emphasizes strong customer service and hands-on problem solving.

You will handle daily operations, assist with portal renewals, document resolutions, and contribute to a knowledge base while collaborating with teammates in a fast-paced environment. A friendly, proactive attitude is essential.