Onsite Conference Concierge & Events Coordinator

Ithaka Hospitality Partners, LLC; Montgomery (AL); On-site; USD 36,000 - 50,000; Full time

Job summary

Ithaka Hospitality Partners invites applications for a Conference Concierge and Events Coordinator at Elevation Convening Center & Hotel. You will act as the primary on-site liaison for group clients and support the Conference Services team with documentation and coordination.

The role emphasizes organization, attention to detail, and strong communication. Flexible scheduling, including evenings, weekends, and holidays, is common in this fast-paced hotel environment.

Qualifications

• Hospitality, Hotel Management, Event Management or related experience preferred.
• Minimum 1–2 years of hotel/conference services, catering, events, or guest services experience preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and hotel sales/catering systems preferred.
• Ability to work flexible schedules including evenings, weekends and holidays as business levels require.

Responsibilities

• Serve as the on-site point of contact for group and meeting clients.
• Provide hotel orientation to arriving groups and assist with arrivals/departures.
• Coordinate requests and solutions with hotel departments.
• Conduct daily check-ins with group contacts to ensure satisfaction.
• Assist with arrivals, registrations, and event setup verification.
• Monitor event activities and communicate schedule changes or special requests.
• Maintain a visible presence to ensure exceptional service delivery.
• Prepare and distribute Banquet Event Orders (BEOs) and related packets.
• Update event details in the sales and catering system.
• Create group resumes and coordinate with GRC for rooming lists and amenities.
• Track deposits, guarantees, rooming lists, and event changes.
• Coordinate with Sales, Banquets, Front Office, Housekeeping, Culinary, and other departments.
• Assist in meeting planning and post-event follow-up communications.

Education

Hospitality / Hotel Management / Event Management education preferred

Tools

Microsoft Office

Hotel sales / catering systems

Job description

Ithaka Hospitality Partners invites applications for a Conference Concierge and Events Coordinator at Elevation Convening Center & Hotel. You will act as the primary on-site liaison for group clients and support the Conference Services team with documentation and coordination.

The role emphasizes organization, attention to detail, and strong communication. Flexible scheduling, including evenings, weekends, and holidays, is common in this fast-paced hotel environment.