Front Office Supervisor

Ithaka Hospitality Partners, LLC; Montgomery (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Ithaka Hospitality Partners, LLC is seeking a Front Desk Supervisor for Elevation Convening Center & Hotel, a 99-room property with a restaurant and conference center. You will lead the front desk team, manage guest services, and support daily operations to ensure seamless experiences.

Responsibilities include supervising agents, coordinating with Reservations, upselling room revenue, and maintaining service standards.

Qualifications

• Proven ability to build relationships with guests and colleagues.
• Strong organizational skills and the ability to multitask under pressure.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite or similar software.

Responsibilities

• Support daily Front Desk operations and guest services excellence.
• Lead Front Desk Agents and Reservations Coordinator in absence of Front Desk Manager.
• Maintain knowledge of hotel, local events, and amenities; upsell to increase revenue.
• Record incidents and service issues in the system; ensure timely recovery.
• Prepare and distribute daily/weekly reports to team members; assist other departments as needed.

Skills

Customer relations

Multi-tasking

Problem solving

Communication

Microsoft Office

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Join Ithaka Hospitality Partners on an Exciting Journey!

Are you ready to be part of something extraordinary? Join Ithaka Hospitality Partners in shaping the future of hospitality through innovative leadership and exceptional service. We are seeking a dynamic Front Desk Supervisor to support front office operations at Elevation Convening Center & Hotel, a 99-room hotel featuring a full-service restaurant, Grab & Go Café, and a 10,000-square-foot conference center. This role plays a key part in delivering seamless guest experiences and supporting daily operational excellence.

Position Summary

The Front Desk Supervisor is responsible for supporting the daily operations of the Front Desk, ensuring efficient service delivery and a high standard of guest satisfaction. This role provides leadership and direction to Front Desk Agents and the Reservations Coordinator in the absence of the Front Desk Manager, while fostering a collaborative and service-driven environment. The Front Desk Supervisor ensures clear communication, proper execution of departmental standards, and alignment with Ithaka Hospitality Partners' commitment to excellence.

Duties & Responsibilities:

• Enhance the quality of life for our internal and external clients by establishing service standards of excellence.

• Maintain knowledge of the hotel, university, and local events and amenities.

• Build and strengthen relationships with guests that enable future bookings.

• Performs all duties of Front Desk Agent, Reservation, and Bell Staff.

• Effectively manages and develops relationships with key internal and external customers.

• Proactively identifies operational challenges associated with owners and works with hotel staff to solve these challenges and/or develop alternative solutions.

• Input and access database information into the computer.

• Assist in other departments of the hotel as needed during "off" periods (holidays and summer months).

• Ensure that company service standards are upheld to the highest standards - no compromises.

• Ensures that any guest incidents and internal defects are recorded in KYC.

• Service recovery to the guest's satisfaction before the guest departs the hotel whenever possible.

• Coordinating the upsell program to increase room revenue.

• Resolve discrepancies on room stat reports with housekeeping.

• Crete and distribute daily and weekly reports to all necessary team members.

• Performs other related duties as assigned.

Required Skills & Abilities:

• Strong customer development and relationship management skills.

• Strong organizational skills. Ability to multi-task in a stressful and tense environment.

• Strong problem-solving skills.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office Suite or similar software.

• Ability to complete assigned tasks within established deadlines.

• Ability to integrate and harmonize office functions.

Education & Experience:

• High school diploma or equivalent is required.

• Bachelor's degree in hospitality management, business administration, or a related field is preferred.

• Minimum of 2 years of customer service and/or hotel experience is required.

• Knowledge of operations and associated opportunities.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.

• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.