Onsite Community Manager (part time)

Associa; Virginia Beach (VA); On-site; USD 55,000 - 90,000; Full time

Job summary

Associa seeks an Onsite Community Manager in Virginia Beach to oversee administrative, maintenance, and special projects for a homeowners association.

You will serve as the liaison among homeowners, the Board of Directors, committees, and maintenance vendors, while managing budgets, board meetings, and adherence to HOA policies and regulations.

Qualifications

• 1+ year of management experience in residential, leasing, or hospitality settings.
• Excellent written and oral communication and conflict resolution skills.
• Customer service oriented and team focused.
• Effective project management; can prioritize multiple projects.
• Ability to read and interpret financials and budgets.

Responsibilities

• Implement board policies and directives.
• Inspect property and ensure HOA compliance.
• Greet homeowners, Board members, and vendors.
• Respond to inquiries via in-person, phone, or email.
• Enter data and manage documentation in the database.
• Create and manage budgets and review financial reports.
• Solicit bids, manage vendor selection, and oversee capital projects.
• Schedule maintenance and coordinate on-site work orders.
• Prepare board packages and coordinate meetings.
• Distribute weekly communications to homeowners.
• Assist homeowners with architectural reviews and follow-ups.

Skills

Management experience

Communication skills

Customer service

Project management

Financial literacy

Certifications

Job description

The Onsite Community Manager oversees all administrative, maintenance, and special projects to ensure the betterment of the community. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
  Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 1+ years of management experience from single-family, multi-family, leasing, vacation rental, campground, or hospitality industries.
• Understanding the relationships among the Association Board of Directors, the Onsite Community Manager, and the homeowners.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Customer service driven and team oriented.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Ability to read and interpret financials, Budgets, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Willingness to obtain industry certifications, company paid (CMCA, AMS, PCAM).

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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