Sr. Community Association Manager

Associa; Lake Forest (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

Associa is seeking a Community Manager II (On-Site/Portfolio) to supervise the day-to-day operations of a community association. You will interact with homeowners, board members, vendors, and staff to ensure adherence to policies and procedures.

The role requires strong communication, organizational skills, and knowledge of association governance. You will oversee budgets, procurement, and capital expenditures, and you will attend board meetings and community events, reporting to the CSSC and

Qualifications

• Associates degree required; Bachelor's degree preferred.
• 0–3 years of Community Association experience preferred.

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Skills

MS Office proficiency

Professional communication

Customer service

Time management

Team player

Detail oriented

Education

Associates Degree Required

Bachelor's Degree Preferred

Tools

Microsoft Office

Job description

A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties and Responsibilities
Duties include but not limited to:

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.

Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.

Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.

Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.

Review monthly financial reports and ensure management summary is submitted to the
association Board of Directors.

Provide and/or oversee recommendations to the Association Board of Directors and
committees regarding major capital expenditures as required to maintain the desired
community appearance and operation.

Monitor corporate and client delinquency rates and collections process for account portfolio.

Attend Board meetings per the management agreement and community events as needed.

Prepare Board packages according to established time frames.

Ensure Board of Directors is aware of legal actions involving the Association.

Maintain unit and contract files relating to the operations of the Association.

Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.

Responsible for maintenance of C3 data base, including updating resident information.

Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.

Responsible for oversight of Associa staff as contract provides.

Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.

Oversee the AP process in accordance with Associa home office processes and procedures.

Other duties as assigned.

Compensation:
$80,000-$85,000 /annually;direct experience highly considered.

Employment Type:

Full-time

Work Location:

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of communities/property/real estate and homeowners associations.
Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners

Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Knowledge of conflict resolution techniques at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.

Education and Experience
Associates Degree Required
Bachelors Degree Preferred
0 – 3 years of Community Association experience

Certifications or Licenses
Industry Specific Certification
Location Specific License

Travel Requirements
Travel may be required

Working Conditions
Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities
and outside activities.
Overtime may be required
Frequent social interaction

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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