Onsite Community Manager (HOA Management)

CAMS (Community Association Management Services); Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

CAMS is seeking an On-site Community Manager (HOA Management) to support three active adult communities in the Raleigh, NC area. The role rotates between sites and you will work on-site at a different location each day.

You will build strong relationships with HOA boards, supervise on-site staff, prepare budgets and reports, coordinate vendors, and oversee daily HOAs to deliver exceptional service with the support of a team of specialists.

Qualifications

• Formal education or professional work experience in Community Management or related field
• Demonstrated commitment to quality customer service
• Ability to quickly learn new technology
• Outstanding written and oral communication skills
• Excellent time management skills
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook)
• Ability to adapt to varying tasks
• Must be detail-oriented
• Ability to create and maintain a budget
• Ability to review and analyze financial reports

Responsibilities

• Maintain communication with the HOA community board of directors and homeowners of 3 Associations
• Supervise on-site staff: Lifestyle Directors and facilities, maintenance staff members
• Schedule and prepare for regular board meetings
• Respond to homeowner needs in a timely manner
• Prepare and present the annual budget to the board of directors
• Analyze monthly financial reports, and create variance reports for the board of directors
• Create monthly management reports
• Coordinate vendors for community maintenance and special projects
• Oversee daily operations of the HOAs
• Attend regular meetings with the management firm
• Supervise administrative and maintenance staff where applicable
• Manage all short- and long-term objectives and goals of the HOAs
• Develop and recommend the annual Operating Budget and Mid-Year Forecast with the assistance of on-site HOA Committees
• Recommend all third-party service providers and contractors and manage their activity
• Recommend aesthetic, maintenance, and safety improvements to the community
• Attend and contribute to Committee Meetings (Finance, Infrastructure, Landscaping, Marine, Security)
• Supervise the on-site work order process
• Work with third-party professionals (engineers, legal firms, insurance firms, construction management firms, marketing firms)
• Recommend and ensure the consistent execution of emergency/storm management activity
• Perform other job functions including personal management of on-site staff

Skills

Customer service

Board communication

Budgeting

Financial reporting

Vendor management

Time management

Technology learning

Education

Bachelors degree preferred

CAI designations strongly preferred - CMCA, AMS, PCAM

Tools

Microsoft Office

Job description

CAMS is seeking an On-site Community Manager (HOA Management) to support three active adult (55+) communities in the Raleigh, NC area (ZIP codes 27610 and 27540). This position will split time between all three associations, with the Community Manager rotating between communities and working on-site at a different location each day.

As a Community Manager, you will build relationships with your HOA board of directors and work to provide them with the guidance and management oversight necessary for their association. Our managers are supported by a team of specialists dedicated to assisting the general membership of communities, allowing you to focus your efforts on larger projects and delivering the superb service for which we are so proudly known.

Responsibilities

• Maintain communication with the HOA community board of directors and homeowners of 3 Associations
• Supervise on-site staff: Lifestyle Directors and facilities, maintenance staff members
• Schedule and prepare for regular board meetings
• Respond to homeowner needs in a timely manner
• Prepare and present the annual budget to the board of directors
• Analyze monthly financial reports, and create variance reports for the board of directors
• Create monthly management reports
• Contact and coordinate vendors for community maintenance and special projects
• Oversee daily operations of the HOAs
• Attend regular meetings with the management firm
• Supervise administrative and maintenance staff where applicable
• Manage all short- and long-term objectives and goals of the HOAs
• Develop and recommend the annual Operating Budget and Mid-Year Forecast with the assistance of on-site HOA Committees
• Recommend all third-party service providers and contractors and manage their activity
• Recommend aesthetic, maintenance, and safety improvements to the community on a monthly basis
• Attend and contribute to Committee Meetings where applicable, including Finance, Infrastructure, Landscaping, Marine, and Security. Employ the resources of these committees in an efficient manner to formulate and execute strategy. The objective is to guide/drive committees toward excellence.
• Supervise the on-site work order process
• Work with all third-party professionals toward accomplishing their objectives to include: engineers, legal firms, insurance firms, construction management firms, and marketing firms
• Recommend and ensure the consistent execution of all emergency/storm management activity
• Perform other job functions as assigned including personal management of on-site staff

Requirements

• Formal education or professional work experience in Community Management or related field
• Demonstrated commitment to quality customer service
• Ability to quickly learn new technology
• Outstanding written and oral communication skills
• Excellent time management skills
• Must be proficient in Microsoft office applications (Word, Excel, Outlook)
• Ability to adapt to varying tasks
• Must be detail-oriented
• Ability to create and maintain a budget
• Ability to review and analyze financial reports

Education and Certifications

Bachelors Degree preferred. CAI designations strongly preferred - CMCA, AMS, PCAM.

Benefits and Pay

The salary range for this position is based on experience and credentials to be discussed further in the interviewing stages.