Onsite Community Manager (HOA Management)

CAMS (Community Association Management Services); Holly Springs (NC); On-site; USD 80,000 - 85,000; Full time

Job summary

CAMS is seeking an On-site Community Manager (HOA Management) to support three active adult communities in the Raleigh, NC area. The position involves rotating between associations and working on-site at a different location each day, building strong relationships with HOA boards and delivering proactive guidance and oversight.

Responsibilities include budgeting, financial reporting, vendor coordination, and supervising on-site staff and committees.

Qualifications

• Formal education or professional work experience in Community Management.
• Outstanding written and oral communication skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Ability to learn new technology quickly
• Detail-oriented with budgeting and financial reporting skills
• Commitment to quality customer service

Responsibilities

• Maintain communication with HOA boards and homeowners of 3 associations
• Supervise on-site staff including lifestyle directors and maintenance staff
• Schedule and prepare for regular board meetings
• Respond to homeowner needs promptly
• Prepare and present the annual budget to the board
• Analyze monthly financials and create variance reports for the board
• Create monthly management reports
• Coordinate vendors for maintenance and special projects
• Oversee daily HOA operations
• Attend meetings with the management firm
• Supervise on-site staff where applicable
• Manage short- and long-term objectives of the HOAs
• Develop Operating Budget and Mid-Year Forecast with committees
• Recommend and manage third-party service providers
• Suggest aesthetic, maintenance, and safety improvements monthly
• Attend committee meetings to guide strategy
• Oversee on-site work orders
• Collaborate with engineers, legal, insurance, construction, and marketing firms
• Support emergency/storm management activities
• Perform other duties as assigned

Skills

Community management

Communication skills

MS Office

Budgeting

Financial reporting

Detail-oriented

Customer service

Adaptability

Education

Bachelor's degree preferred

CAI CMCA AMS PCAM certifications preferred

Tools

Microsoft Office

Job description

CAMS is seeking an On-site Community Manager (HOA Management) to support three active adult (55+) communities in the Raleigh, NC area (ZIP codes 27610 and 27540). This position will split time between all three associations, with the Community Manager rotating between communities and working on-site at a different location each day. As a Community Manager, you will build relationships with your HOA board of directors and work to provide them with the guidance and management oversight necessary for their association. Our managers are supported by a team of specialists dedicated to assisting the general membership of communities, allowing you to focus your efforts on larger projects and delivering the superb service for which we are so proudly known.

Responsibilities

• Maintain communication with the HOA community board of directors and homeowners of 3 Associations
• Supervise on-site staff: Lifestyle Directors and facilities, maintenance staff members
• Schedule and prepare for regular board meetings
• Respond to homeowner needs in a timely manner
• Prepare and present the annual budget to the board of directors
• Analyze monthly financial reports, and create variance reports for the board of directors
• Create monthly management reports
• Contact and coordinate vendors for community maintenance and special projects
• Oversee daily operations of the HOAs
• Attend regular meetings with the management firm
• Supervise administrative and maintenance staff where applicable
• Manage all short- and long-term objectives and goals of the HOAs
• Develop and recommend the annual Operating Budget and Mid-Year Forecast with the assistance of on-site HOA Committees
• Recommend all third-party service providers and contractors and manage their activity
• Recommend aesthetic, maintenance, and safety improvements to the community on a monthly basis
• Attend and contribute to Committee Meetings where applicable, including Finance, Infrastructure, Landscaping, Marine, and Security. Employ the resources of these committees in an efficient manner to formulate and execute strategy. The objective is to guide/drive committees toward excellence.
• Supervise the on-site work order process
• Work with all third-party professionals toward accomplishing their objectives to include: engineers, legal firms, insurance firms, construction management firms, and marketing firms
• Recommend and ensure the consistent execution of all emergency/storm management activity
• Perform other job functions as assigned including personal management of on-site staff

Requirements

• Formal education or professional work experience in Community Management or related field
• Demonstrated commitment to quality customer service
• Ability to quickly learn new technology
• Outstanding written and oral communication skills
• Excellent time management skills
• Must be proficient in Microsoft office applications (Word, Excel, Outlook)
• Ability to adapt to varying tasks
• Must be detail-oriented
• Ability to create and maintain a budget
• Ability to review and analyze financial reports

Education and Certifications Bachelors Degree preferred. CAI designations strongly preferred - CMCA, AMS, PCAM.

Benefits and Pay: Salary: $80,000-$85,000 per year