Onsite Community Manager

Associa; Myrtle Beach (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Associa is seeking an Onsite Community Manager for its corporate office in Myrtle Beach, SC. This role involves serving as the onsite point of contact for communities, handling data entry, homeowner inquiries, payments, and architectural reviews, and coordinating with the Board of Directors on governance and budgeting.

Work hours are Monday-Thursday 8am-5pm, Friday 7:30am-2pm, with occasional nights and weekends for board meetings and events. Travel to assigned communities may be required.

Qualifications

• 2+ years of community association experience.
• Willingness to obtain CMCA credential within first year (company paid).
• Customer service driven and team oriented.
• Proactive communication skills and forthcoming with ideas to improve processes and reduce expenses.
• Takes ownership and initiative.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, Operating Expenses, Reserve Study, etc.).
• Effective project management and ability to prioritize multiple projects.

Responsibilities

• Answer inquiries by phone and email; provide information to homeowners.
• Enter and update data in the database for communities and homeowners.
• Assist homeowners with monthly payments and architectural review forms; follow up on Board decisions.
• Prepare and distribute board packets, agendas, and coordinate board meetings.
• Source vendors, issue RFPs, manage bidding and vendor selections; oversee capital projects.
• Prioritize maintenance requests, schedule vendors, and coordinate on-site repairs.
• Create and manage budgets; review financial reports and balance sheets.

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Waccamaw Management is hiring an Onsite Community Manger for its corporate office in Myrtle Beach, SC.

• Onsite role at the corporate office in Myrtle Beach, SC.
• Work hours are Monday - Thursday, 8am-5pm; Friday 7:30am - 2pm. Occasional nights and weekends due to board meetings and community events.
• Research and respond to inquiries by phone and email.
• Enter and update data and community and homeowner information in the database.
• Assist homeowners with monthly payments and completing architectural review forms. Follow-up with homeowners on the Board’s decision.
• Record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Create and send out mass communication by mail and email notifying homeowners of HOA guidelines, maintenance projects, and community events.
• Source vendors, submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs.
• Prepare board packets and agendas. Coordinate and schedule monthly, quarterly, and annual board meetings.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Travel to assigned community sites to conduct site visits and inspections.
• Meet and collaborate with onsite staff, homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Hire, train, and develop staff.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain the CMCA credential within the first year of employment, company paid.
• Customer service driven and team oriented.
• Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Takes ownership and initiative.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.