Onsite Community GM - Strategy, Budget & Projects

Associa; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

Associa’s NW Washington, DC condominium community seeks an on-site General Manager to oversee all office, administrative, and maintenance projects, including capital improvements. The GM serves as the liaison among homeowners, the Board, committees, staff, and vendors.

Responsibilities include policy implementation, community inspections, budgeting, RFPs, and coordinating board meetings and communications. The role requires strong leadership, financial literacy, and proactive problem-solving.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors and how they interface with homeowners.
• Willingness to obtain CMCA/AMS/PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and problem-solving to improve processes, create efficiencies and reduce expenses.
• Ability to interpret financials (Balance Sheet, Income Statement, Operating Expenses, Reserves).
• Effective project management and ability to prioritize multiple projects.
• Excellent written and spoken communication with conflict resolution skills.

Responsibilities

• Implement Board policy and directives; work with the board on strategic initiatives and association projects.
• Walk and inspect the community; ensure maintenance and compliance with codes and regulations.
• Issue violation notices to homeowners and follow up on corrections.
• Meet and greet homeowners, residents, board members, vendors and contractors.
• Respond to inquiries in person, by phone, and by email.
• Data entry and update information in the database; record and track documents.
• Create and manage budgets; review financial reports and interpret Balance Sheet and Income Statement.
• Submit RFPs, manage bidding and vendor selection; develop vendor relationships for capital projects.
• Prioritize maintenance requests and coordinate maintenance vendors for on-site work.
• Prepare board packages; coordinate and schedule monthly and annual board meetings.
• Create and send weekly communications to homeowners about maintenance, guidelines, and events.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Other projects as assigned.

Skills

Customer service driven

Team oriented

Proactive communication

Interpret financials

Project management

Excellent communication

Education

CMCA/AMS/PCAM (certification)

Job description

Associa’s NW Washington, DC condominium community seeks an on-site General Manager to oversee all office, administrative, and maintenance projects, including capital improvements. The GM serves as the liaison among homeowners, the Board, committees, staff, and vendors.

Responsibilities include policy implementation, community inspections, budgeting, RFPs, and coordinating board meetings and communications. The role requires strong leadership, financial literacy, and proactive problem-solving.