General Manager

Associa; Arkansas; On-site; USD 55,000 - 85,000; Full time

Job summary

Associa is seeking an Onsite General Manager to oversee administrative, maintenance, and project activities for a homeowners association. You will liaise with homeowners, Board members, staff, and contractors to ensure smooth operations and community standards.

The role requires strong communication, proactive problem-solving, and independent work. You will coordinate meetings, manage correspondence, and help implement maintenance initiatives within the association’s guidelines.

Qualifications

• 5+ years of community association experience preferred.
• Friendly demeanor, self-motivated, and approachable.
• Excellent communicator who follows up regularly.
• Proactive, takes initiative, responsive, and available.
• Ability to work independently.
• Computer savvy with mechanical aptitude to understand maintenance/operations needs for key FOB, security systems, fire suppression systems, water pumps and elevators.

Responsibilities

• Meet and greet homeowners, residents, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Manage all mail, email, and mass email correspondence and monthly newsletters to homeowners and members of the Board of Directors.
• Walk and inspect community to ensure HOA rules and regulations are followed and community is well maintained.
• Issue HOA violations notices to homeowners; follow up to ensure violations were corrected.
• Contact outside maintenance contractors and vendors for maintenance repair and service.
• Communicate with contracted porter staff on work that needs to be done.
• Schedule and facilitate monthly board meetings.
• Review financial and delinquency reports, assist with budget creation.
• Submit RFPs, review proposals, offer recommendations to the board, meet and walk contractors to work area.
• Schedule contractors and vendors onsite to include walk on roof.
• Coordinate with loading dock resident move-ins and move-outs.
• Issue and Activate FOB access.
• Approve and code invoices.
• Other duties as assigned.

Skills

Community association

Excellent communicator

Proactive

Independent worker

Maintenance knowledge

Security systems

FOB access system

Fire suppression systems

Tools

FOB access system

Security systems

Fire suppression systems

Water pumps

Elevators

Job description

The Onsite General Manager oversees all administrative, maintenance, and projects to ensure the betterment of the community. The role is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Job responsibilities:

• Meet and greet homeowners, residents, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Manage all mail, email, and mass email correspondence and monthly newsletters to homeowners and members of the Board of Directors.
• Walk and inspect community to ensure HOA rules and regulations are followed and community is well maintained.
• Issue HOA violations notices to homeowners; follow up to ensure violations were corrected.
• Contact outside maintenance contractors and vendors for maintenance repair and service.
• Communicate with contracted porter staff on work that needs to be done.
• Schedule and facilitate monthly board meetings.
• Review financial and delinquency reports, assist with budget creation.
• Submit RFPs, review proposals, offer recommendations to the board, meet and walk contractors to work area.
• Schedule contractors and vendors onsite to include walk on roof.
• Coordinate with loading dock resident move-ins and move-outs.
• Issue and Activate FOB access.
• Approve and code invoices.
• Other duties as assigned.

Qualifications

• 5+ years of community association experience preferred
• Friendly demeanor, self-motivated, and approachable
• Excellent communicator who follows up regularly.
• Proactive, takes initiative, responsive, and available.
• Ability to work independently.
• Computer savvy with mechanical aptitude to understand maintenance/operations needs for key FOB, security systems, fire suppression systems, water pumps and elevators.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.