Sr. Community Association Manager

Associa; Carlsbad (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Associa in Carlsbad, CA is seeking a Community Manager II to supervise a community association on-site, coordinating with homeowners, board members, vendors, and the Associa CSSC. You will support daily operations and ensure compliance with governance standards.

The role requires an Associates Degree (Bachelor's preferred) and 0–3 years of Community Association experience, with Industry Certification and location license as assets. This is a full-time on-site position in Carlsbad.

Qualifications

• Associates Degree required.
• Bachelor's Degree preferred.
• 0–3 years of Community Association experience.
• Industry Certification and Location License may be required.

Responsibilities

• Supervise operation and administration of the Association in accordance with the management agreement and policies.
• Act as liaison with the Board of Directors and homeowners as needed.
• Prepare and review financial reports and management summaries for the Board.
• Oversee budgeting, procurement, and capital expenditure recommendations.
• Coordinate and oversee vendor management and contractor performance.
• Attend Board meetings and community events as needed.

Skills

Microsoft Office

Customer service

Communication skills

Time management

Team player

Detail oriented

Education

Associates Degree

Bachelors Degree

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties And Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation

$75,000-$85,000 /annually;direct experience highly considered.

Employment Type

Full-time

Work Location

1921 Palomar Oaks Way, Carlsbad, CA 92008

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education And Experience

Associates Degree Required

Bachelors Degree Preferred

0 – 3 years of Community Association experience

Certifications or Licenses

Industry Specific Certification

Location Specific License

Travel Requirements

Travel may be required

Working Conditions

Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.

Overtime may be required

Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.