Onsite CMA Call Center — Patient Care & Scheduling (Mon-Fri)

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Pinehurst Medical Clinic (PMC) operates a Call Center CMA onsite in Pinehurst, NC. The role supports patient care by handling medical and administrative calls, scheduling appointments, and assisting the clinical team as needed.

The CMA must be certified per NC statutes with CPR within 90 days. Two years of CMA experience in outpatient settings is preferred. Shift is day, with a non-exempt hourly pay structure.

Qualifications

• Certification as CMA required by NC statutes.
• CPR certification required within the first 90 days of employment.

Responsibilities

• Perform call triage for PMC patients under physician direction.
• Schedule patient appointments and document in EMR.
• Assist care team with routine tasks and patient flow.
• Refill prescriptions per physician policy.
• Facilitate referrals and coordinate with patient accounts.
• Maintain patient confidentiality and proper handling of records.
• Ensure exam rooms are equipped and supplies stocked.
• Participate in department meetings and safety initiatives.

Skills

Phone triage

Patient communication

Medical terminology

Education

Certified CMA

Tools

EMR system

Job description

Pinehurst Medical Clinic (PMC) operates a Call Center CMA onsite in Pinehurst, NC. The role supports patient care by handling medical and administrative calls, scheduling appointments, and assisting the clinical team as needed.

The CMA must be certified per NC statutes with CPR within 90 days. Two years of CMA experience in outpatient settings is preferred. Shift is day, with a non-exempt hourly pay structure.