Onsite Clinical Solutions Specialist

Baxter International Inc.; Indianapolis (IN); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Health and dental coverage from day 1

ESPP (Employee Stock Purchase Plan)

401(k) with company match

PTO 20–35 days/year

Job summary

Baxter International Inc. is seeking an Onsite Support Specialist in Indianapolis to act as the dedicated onsite representative for a strategic healthcare customer.

You will provide post-sale clinical, technical, and operational support, build relationships with clinicians and executives, and drive product adoption across the Baxter GSS portfolio. The role emphasizes training, workflows optimization, proactive account support, and sustained customer engagement to maximize the customer's

Qualifications

• High School diploma required; Bachelor's degree preferred.
• Experience in technical support, customer-facing roles, and/or healthcare environments.
• Familiarity with clinical workflows and hospital operations preferred.
• Strong communication and training abilities for diverse audiences.

Responsibilities

• Serve as the dedicated onsite Baxter representative and trusted advisor, building relationships with clinical, operational, technical, and executive stakeholders.
• Drive customer success and product adoption by providing education, demonstrations, workflow optimization, and ongoing support across the Baxter GSS portfolio.
• Act as the onsite subject matter expert for supported technologies, delivering technical support and resolving hardware, software, connectivity, workflow, and integration issues.
• Manage system administration activities, support implementations, upgrades, testing, and maintenance to ensure optimal system performance.
• Deliver onboarding, training, and competency-based education programs that improve user proficiency and maximize utilization of Baxter solutions.
• Monitor customer satisfaction, analyze trends, manage escalations, and drive continuous improvement initiatives to enhance service delivery and outcomes.
• Collaborate cross-functionally with Sales, Customer Success, Service, Clinical, Implementation, Product Management, and Engineering teams to support customer objectives and identify growth opportunities.

Skills

Stakeholder management

Clinical workflow education

Troubleshooting

Customer training

Cross-functional collaboration

Communication skills

Organizational skills

Microsoft Office

Healthcare environment familiarity

Education

High School diploma; Bachelor’s preferred

Tools

Microsoft Office

Job description

Baxter International Inc. is seeking an Onsite Support Specialist in Indianapolis to act as the dedicated onsite representative for a strategic healthcare customer.

You will provide post-sale clinical, technical, and operational support, build relationships with clinicians and executives, and drive product adoption across the Baxter GSS portfolio. The role emphasizes training, workflows optimization, proactive account support, and sustained customer engagement to maximize the customer's