Onsite Clinical Tech Advisor – Indianapolis

Zvh; South Carolina; On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Medical and dental coverage start day

401(k) with company match

Employee stock purchase plan (ESPP)

Job summary

Baxter is seeking an onsite support specialist to serve as the dedicated representative for a national customer account, providing post-sale clinical, technical, and operational support in Indianapolis. You will train users, troubleshoot, optimize workflows, and drive adoption of Baxter solutions.

The role emphasizes relationship-building with clinicians, IT, and executives, alongside collaboration withSales, CS, and engineering to achieve customer outcomes.

Qualifications

• Demonstrated ability to influence stakeholders across clinical, technical, operational and executive levels.
• Strong verbal and written communication; ability to educate diverse audiences.
• Proven troubleshooting and analytical skills with a customer-focused approach to issue resolution.
• Highly organized and able to manage multiple priorities with minimal supervision.
• Bachelor's degree preferred; High School diploma required.

Responsibilities

• Serve as the dedicated onsite Baxter representative and trusted advisor, building relationships with clinical, operational, technical, and executive stakeholders.
• Drive customer success and product adoption by providing education, demonstrations, workflow optimization, and ongoing support across the Baxter GSS portfolio.
• Act as the onsite subject matter expert for supported technologies, delivering technical support and resolving hardware, software, connectivity, workflow, and integration issues.
• Manage system administration activities, support implementations, upgrades, testing, and maintenance efforts to ensure optimal system performance.
• Deliver onboarding, training, and competency-based education programs that improve user proficiency and maximize utilization of Baxter solutions.
• Monitor customer satisfaction, analyze trends, manage escalations, and drive continuous improvement initiatives to enhance service delivery and outcomes.
• Collaborate cross-functionally with Sales, Customer Success, Service, Clinical, Implementation, Product Management, and Engineering teams to support customer objectives and identify growth opportunities.

Skills

Relationship building

Communication

Troubleshooting

Organizational skills

Independent work

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Baxter is seeking an onsite support specialist to serve as the dedicated representative for a national customer account, providing post-sale clinical, technical, and operational support in Indianapolis. You will train users, troubleshoot, optimize workflows, and drive adoption of Baxter solutions.

The role emphasizes relationship-building with clinicians, IT, and executives, alongside collaboration withSales, CS, and engineering to achieve customer outcomes.