On-Site Support Specialist, GSS - Indianapolis, Indiana

Baxter International Inc.; Indianapolis (IN); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Health and dental coverage from day 1

ESPP (Employee Stock Purchase Plan)

401(k) with company match

PTO 20–35 days/year

Job summary

Baxter International Inc. is seeking an Onsite Support Specialist in Indianapolis to act as the dedicated onsite representative for a strategic healthcare customer.

You will provide post-sale clinical, technical, and operational support, build relationships with clinicians and executives, and drive product adoption across the Baxter GSS portfolio. The role emphasizes training, workflows optimization, proactive account support, and sustained customer engagement to maximize the customer's

Qualifications

• High School diploma required; Bachelor's degree preferred.
• Experience in technical support, customer-facing roles, and/or healthcare environments.
• Familiarity with clinical workflows and hospital operations preferred.
• Strong communication and training abilities for diverse audiences.

Responsibilities

• Serve as the dedicated onsite Baxter representative and trusted advisor, building relationships with clinical, operational, technical, and executive stakeholders.
• Drive customer success and product adoption by providing education, demonstrations, workflow optimization, and ongoing support across the Baxter GSS portfolio.
• Act as the onsite subject matter expert for supported technologies, delivering technical support and resolving hardware, software, connectivity, workflow, and integration issues.
• Manage system administration activities, support implementations, upgrades, testing, and maintenance to ensure optimal system performance.
• Deliver onboarding, training, and competency-based education programs that improve user proficiency and maximize utilization of Baxter solutions.
• Monitor customer satisfaction, analyze trends, manage escalations, and drive continuous improvement initiatives to enhance service delivery and outcomes.
• Collaborate cross-functionally with Sales, Customer Success, Service, Clinical, Implementation, Product Management, and Engineering teams to support customer objectives and identify growth opportunities.

Skills

Stakeholder management

Clinical workflow education

Troubleshooting

Customer training

Cross-functional collaboration

Communication skills

Organizational skills

Microsoft Office

Healthcare environment familiarity

Education

High School diploma; Bachelor’s preferred

Tools

Microsoft Office

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter:

THIS IS WHERE you build trust to achieve results!

The Onsite Support Specialist serves as the dedicated onsite representative for a strategic healthcare customer, providing post-sale clinical, technical, and operational support across Baxter's Global Surgical Solutions (GSS) portfolio. Embedded within the customer environment, this role acts as a trusted advisor, product expert, and primary liaison between the customer and Baxter teams to drive product adoption, optimize clinical workflows, enhance user satisfaction, and maximize the value of the customer’s investment.

The incumbent develops deep relationships with clinicians, operational leaders, IT partners, and executive stakeholders while serving as the onsite subject matter expert for Baxter solutions. Through training, in-servicing, troubleshooting, workflow optimization, and proactive account support, the role ensures sustained customer engagement, successful adoption of new technologies, and a best-in-class customer experience.

What you’ll be doing:

• Serve as the dedicated onsite Baxter representative and trusted advisor, building strong relationships with clinical, operational, technical, and executive stakeholders.
• Drive customer success and product adoption by providing education, demonstrations, workflow optimization, and ongoing support across the Baxter GSS portfolio.
• Act as the onsite subject matter expert for supported technologies, delivering technical support and resolving hardware, software, connectivity, workflow, and integration issues.
• Manage system administration activities, support implementations, upgrades, testing, and maintenance efforts to ensure optimal system performance.
• Deliver onboarding, training, and competency-based education programs that improve user proficiency and maximize utilization of Baxter solutions.
• Monitor customer satisfaction, analyze trends, manage escalations, and drive continuous improvement initiatives to enhance service delivery and outcomes.
• Collaborate cross-functionally with Sales, Customer Success, Service, Clinical, Implementation, Product Management, and Engineering teams to support customer objectives and identify growth opportunities.

What you’ll bring:

• Demonstrated ability to build credibility and influence clinical, technical, operational, and executive stakeholders.
• Strong verbal, written, presentation, and interpersonal communication skills with the ability to effectively educate and train diverse audiences.
• Proven troubleshooting, analytical, and problem-solving abilities with a customer-focused approach to issue resolution.
• Highly organized, self-motivated professional capable of managing multiple priorities and working independently with minimal supervision.
• Demonstrated resilience, integrity, accountability, and ability to collaborate effectively within a matrixed organization.
• Proficiency with Microsoft Office applications and customer support documentation tools.
• High School diploma required (Bachelor's degree preferred) with experience in technical support, customer-facing roles, and/or healthcare environments; familiarity with clinical workflows and hospital operations preferred.

This position is dedicated to a single customer account and requires full-time onsite presence at the customer facility in Indianapolis.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated pay range for this position is $88,000 to $100,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.

Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for an annual bonus.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.