Onsite Clinical Services Manager

Career Opportunities with Stanton Optical; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead the clinical team at an on-site store location. You will supervise Doctors and Technicians, oversee diagnostic testing, and ensure a positive, compliant patient experience.

This role emphasizes staff training, HIPAA confidentiality, brand standards, and partnership with the Brand Manager to drive service quality and store performance.

Qualifications

• Retail management and clinical leadership experience.
• Strong communication and customer care skills.
• Mentor and train staff; adapt to changing schedules.

Responsibilities

• Greet patients and identify needs to provide information on products and services.
• Drive sales to exceed revenue goals while delivering outstanding service.
• Resolve issues and train team on troubleshooting techniques.
• Supervise Doctors and Technicians on diagnostic testing and clinical standards.
• Ensure training guidelines and certification requirements are followed.
• Maintain HIPAA-compliant patient records and store brand standards.
• Coach staff on contact lens procedures and inventory management.
• Oversee order protocols and diagnostic lens inventory weekly.

Skills

Retail management

Clinical leadership

Communication skills

Customer care

Mentoring/training

Flexibility

Office tools (MS Word/Google Docs)

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Clinical Services Manager to lead the clinical team at an on-site store location. You will supervise Doctors and Technicians, oversee diagnostic testing, and ensure a positive, compliant patient experience.

This role emphasizes staff training, HIPAA confidentiality, brand standards, and partnership with the Brand Manager to drive service quality and store performance.