Onsite Clinic Operations Lead - Patient Experience Champion

Atlas Oncology Partners LLC; Virginia Beach (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Competitive pay

Job summary

Atlas Oncology Partners in Virginia Beach is seeking an Office Supervisor to serve as the operational backbone of our clinic. You will manage non-provider care team members, oversee front-of-house duties, and ensure appointments, schedules, and workflows run smoothly.

Reporting to the Operations Director, you will coordinate with clinical staff, handle inventory, support billing, and foster a compassionate, patient-centered environment in a small, collaborative team.

Qualifications

• 1+ year supervisory/lead experience in high-touch healthcare or patient care.
• Proficient in customer service, admin work, and motivating teams through change.
• Compassionate patient communication, especially in oncology care.
• Proven ability to foster collaborative, engaged team culture.
• Experience in diverse, feedback-driven multi-disciplinary teams.
• Strong written/verbal communication; scheduling software and MS Office; EMR and billing experience preferred.

Responsibilities

• Direct manager for non-provider care team members.
• On-site lead; champion office workflows and best practices with patients and staff.
• Manage daily and same-day scheduling; publish monthly shift schedules.
• Ensure operational readiness via daily huddles and staffing reviews.
• Perform inventory management and budget tracking.
• Handle front-of-house duties: check-in/out, insurance verification, copays, phones.
• Support billing with demographic/insurance capture and routing updates.
• Monitor patient feedback and escalate issues to the Ops Director.
• Train new team members and mentor staff.
• Maintain orderly patient- and staff-facing spaces; opening/closing duties.
• Coordinate facilities, security, IT, and vendor requests.

Skills

Supervisory experience

Customer service

Healthcare experience

Communication skills

Team motivation

Office coordination

Tools

EMR systems

Microsoft Office

Scheduling software

Medical billing software

Job description

Atlas Oncology Partners in Virginia Beach is seeking an Office Supervisor to serve as the operational backbone of our clinic. You will manage non-provider care team members, oversee front-of-house duties, and ensure appointments, schedules, and workflows run smoothly.

Reporting to the Operations Director, you will coordinate with clinical staff, handle inventory, support billing, and foster a compassionate, patient-centered environment in a small, collaborative team.