Onsite Client Solutions Engineer

InfoHedge Technologies LLC; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

InfoHedge Technologies LLC is seeking a Client Site Services Engineer in New York, NY, to provide technical support and troubleshooting for client computers and users. The engineer will offer one-on-one training, resolve connectivity issues, and assist with hardware and software maintenance on-site.

Qualified candidates should have 3+ years of end-user support experience, strong competency with Microsoft applications, and relevant certifications. The role is essential in ensuring the seamless operation of client services weekly.

Qualifications

• 3+ years providing end-user support for current PC desktop and application software.
• 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.
• 2+ years providing support for an enterprise-level user base in either the legal or financial services industries.

Responsibilities

• Identify, diagnose, and resolve first-level problems for end-users.
• Provide one-on-one end-user problem resolution for client software and connectivity.
• Document all client issues and resolutions in the ticketing system.

Skills

End-user support

PC desktop and application software

Microsoft applications

Education

CompTIA A+ Certification

CompTIA Net+ Certification

Job description

InfoHedge Technologies LLC is seeking a Client Site Services Engineer in New York, NY, to provide technical support and troubleshooting for client computers and users. The engineer will offer one-on-one training, resolve connectivity issues, and assist with hardware and software maintenance on-site.

Qualified candidates should have 3+ years of end-user support experience, strong competency with Microsoft applications, and relevant certifications. The role is essential in ensuring the seamless operation of client services weekly.