Onsite IT Technician - Client Services Pro

ABACUS; Greenwich (CT); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Diverse technologies

Certification programs

Friendly environment

Wellness programs

Job summary

ABACUS is seeking a Technician, Site Services to provide hands-on IT support for hedge fund and private equity clients in Greenwich, CT. You will resolve incidents onsite and remotely, manage a queue of tickets, and ensure client systems run smoothly.

Role requires strong AD, Exchange, Citrix, VMware, and networking skills, with a focus on reliable service delivery, clear communication, and proactive problem solving in a fast-paced environment.

Qualifications

• Provide client support and issue resolution on-site and via email/phone.
• Perform on-site client support 5 days a week.
• Visit clients to resolve tickets and ensure operations run smoothly.
• Triages inbound requests and routes to appropriate team for prompt resolution.

Responsibilities

• Support all workstations, printers and peripherals for clients.
• Communicate with clients and colleagues early and often.
• Record all work via time entries in ticketing system (ServiceNow).
• Actively manage all tickets in your queue with up-to-date notes and statuses.
• Troubleshoot client issues and document steps to resolution.
• Self-manage distributed workload and address on-going tickets.
• Establish a relationship with assigned client and perform home visits when needed.

Skills

Client/server

Active Directory

Operating systems

Two-factor authentication

Microsoft Exchange

Azure Active Directory

Office 365 admin

Citrix XenApp

Citrix management

VMware vSphere

Networking concepts

Print/Peripheral troubleshooting

Mobile device management

Time management

Documentation

Education

HS diploma

Bachelor’s degree

Technical certifications

Tools

ServiceNow

Citrix Director

Citrix Studio

Office 365 Admin Portal

Job description

ABACUS is seeking a Technician, Site Services to provide hands-on IT support for hedge fund and private equity clients in Greenwich, CT. You will resolve incidents onsite and remotely, manage a queue of tickets, and ensure client systems run smoothly.

Role requires strong AD, Exchange, Citrix, VMware, and networking skills, with a focus on reliable service delivery, clear communication, and proactive problem solving in a fast-paced environment.