Onsite Client Services Specialist (Bilingual)

Aurora Mental Health & Recovery; Aurora (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance: Kaiser

Dental, vision, and FSA

Company paid basic life and AD&D

Long-term disability coverage

403(b) retirement plan with vesting &

Paid vacation and sick pay; floating H

11 designated holidays; potential for

Employee Assistance Program

Job summary

Aurora Mental Health & Recovery in Aurora, CO is seeking a fully on-site Front Desk/Receptionist to manage client check-in, scheduling, and payments. The role supports patients and staff, ensuring accurate data entry in the EHR and adherence to safety protocols.

The position emphasizes excellent customer service, effective communication, and the ability to multi-task in a busy health services environment. High school diploma required; healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Healthcare experience preferred.
• Ability to stay calm with individuals facing behavioral health challenges.
• Flexible to business needs in a fast-paced environment.
• Excellent interpersonal, organizational and communication skills.
• Ability to multi-task and manage time efficiently.
• Proficient with Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Greet and assist customers with dignity and professionalism; handle calls and scheduling.
• Assist with safety, building and client emergencies per protocols.
• Check-in clients, collect copays, and handle daily financial reports and deposits.
• Enter inquiries and registrations into the EHR system for services.
• Maintain reception area, manage mail, supplies and inventory; coordinate equipment needs.
• Coordinate care with the client care team for assigned clients.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Education

High school diploma/GED

Tools

EHR systems

Job description

Aurora Mental Health & Recovery in Aurora, CO is seeking a fully on-site Front Desk/Receptionist to manage client check-in, scheduling, and payments. The role supports patients and staff, ensuring accurate data entry in the EHR and adherence to safety protocols.

The position emphasizes excellent customer service, effective communication, and the ability to multi-task in a busy health services environment. High school diploma required; healthcare experience preferred.