Onsite Client Services Pro – Build Lasting Relationships

CLEVELAND MENU PRINTING; Cleveland (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Basic Life/AD&D

Employee Assistance Program (EAP)

401(k) with company contribution

Job summary

Cleveland Menu Printing, a 3rd generation family-owned business, is seeking a Client Services Representative to support restaurants by addressing inquiries, processing orders, and resolving issues with a focus on relationship-building and satisfaction.

You will collaborate with Sales, Creative and Production teams, maintain accurate customer records, and ensure timely, proactive service. This onsite role offers a Monday–Friday schedule and wages between $24.75 and $30 per hour.

Qualifications

• High school diploma or GED required.
• Customer service experience is preferred.

Responsibilities

• Interact with customers by phone or email to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints and escalate when appropriate.
• Ensure actions are taken to resolve problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or GED

Job description

Cleveland Menu Printing, a 3rd generation family-owned business, is seeking a Client Services Representative to support restaurants by addressing inquiries, processing orders, and resolving issues with a focus on relationship-building and satisfaction.

You will collaborate with Sales, Creative and Production teams, maintain accurate customer records, and ensure timely, proactive service. This onsite role offers a Monday–Friday schedule and wages between $24.75 and $30 per hour.