Client Services Representative (#204)

CLEVELAND MENU PRINTING; Cleveland (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Basic Life/AD&D

Employee Assistance Program (EAP)

401(k) with company contribution

Job summary

Cleveland Menu Printing, a 3rd generation family-owned business, is seeking a Client Services Representative to support restaurants by addressing inquiries, processing orders, and resolving issues with a focus on relationship-building and satisfaction.

You will collaborate with Sales, Creative and Production teams, maintain accurate customer records, and ensure timely, proactive service. This onsite role offers a Monday–Friday schedule and wages between $24.75 and $30 per hour.

Qualifications

• High school diploma or GED required.
• Customer service experience is preferred.

Responsibilities

• Interact with customers by phone or email to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints and escalate when appropriate.
• Ensure actions are taken to resolve problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or GED

Job description

We are a 3 rd generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.

SUMMARY

The Client Services Representative interacts with customers by addressing inquiries and resolving complaints/issues while demonstrating relationship-building, proactive service, and a commitment to customer satisfaction.

ESSENTIAL JOB DUTIES

• Interacts with customers via telephone and/or email to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates when appropriate.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Ability to effectively prioritize and execute tasks with minimal supervision.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

EDUCATION/EXPERIENCE

• High school diploma or GED.
• Customer service experience is preferred.

POSITION DETAILS

• Shift: Monday - Friday
• Direct Reports: No
• FLSA Status: Non-Exempt
• Compensation: $24.75 - $30.00 hourly
• Location: Onsite, in-person

BENEFITS:

• Company paid Basic Life/AD&D & Employee Assistance Program (EAP)
• Voluntary Benefit Plans: Life/AD&D, FSA, Short-term disability, pet insurance
• 401(k) with company contribution

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person; and fine motor skills to operate a keyboard/mouse and other office equipment.

EEO AND ACCOMODATION STATEMENT

Cleveland Menu isan equal opportunity employer, and all qualified employees and applicants will receive equal employment opportunitywithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Individuals who require an accommodation should contact Human Resources with your accommodation request.