Onsite Client Onboarding Technician

Novatech; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Comprehensive benefits

401(k) with match

Job summary

Novatech seeks a Client Onboarding Associate in Columbia, SC. You will learn to repair copiers, troubleshoot network connectivity, and install equipment on customer sites while ensuring exceptional service. A strong focus on customer relations and inventory management will support nationwide growth.

The role emphasizes technical curiosity, problem solving and a willingness to learn and be certified on products. Physical readiness and clean driving record are important for on-site visits.

Qualifications

• Experience resolving customer issues.
• Valid driver’s license.
• Willingness to learn and be certified on products.

Responsibilities

• Learn to repair and troubleshoot copiers and network connectivity.
• Follow procedures for removal and delivery of equipment.
• Install equipment on-site and make adjustments.
• Provide outstanding customer service to clients.
• Manage inventory and parts.
• Demonstrate strong technical and customer relations skills.
• Diagnose and repair equipment to manufacturer specs.
• Identify cost-effective troubleshooting procedures.

Skills

Customer service

Problem solving

Electronics

Mechanics

Communication

Willingness to learn

Job description

Novatech seeks a Client Onboarding Associate in Columbia, SC. You will learn to repair copiers, troubleshoot network connectivity, and install equipment on customer sites while ensuring exceptional service. A strong focus on customer relations and inventory management will support nationwide growth.

The role emphasizes technical curiosity, problem solving and a willingness to learn and be certified on products. Physical readiness and clean driving record are important for on-site visits.