Client Onboarding Technician & Support Specialist

Novatech Careers; Columbia (SC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package (health

401(k) plan with company match

Paid Time Off and holidays

Maternal/Parental leave

Employee recognition program

Job summary

Novatech is a Managed Office Provider delivering IT, Print, Cloud and Security solutions across the country. We are expanding and seek a Client Onboarding Associate in Columbia, SC to join our team of Managed Office Experts.

You will be a client-focused, technically minded professional who can be diligent, adaptable and collaborative. Responsibilities include on-site equipment installation, network tasks, and delivering exceptional customer service while managing inventory and maintaining

Qualifications

• Experience resolving customer issues and delivering service with a positive attitude.
• Must have a valid driver’s license and a professional demeanor.
• Strong verbal and written communication skills are essential for external customer communications.

Responsibilities

• Learn to repair and troubleshoot copiers and network connectivity.
• Follow procedures for removal and delivery of equipment.
• Install equipment on-site and make necessary adjustments.
• Provide outstanding customer service to clients.
• Manage inventory and maintain equipment within specifications.
• Diagnose, repair and maintain equipment and accessories.
• Identify cost-effective troubleshooting procedures.
• Learn new things quickly and become certified on products.

Skills

Experience resolving customer issues

Driver's license

Professional appearance

Verbal and written communication

Job description

Novatech is a Managed Office Provider delivering IT, Print, Cloud and Security solutions across the country. We are expanding and seek a Client Onboarding Associate in Columbia, SC to join our team of Managed Office Experts.

You will be a client-focused, technically minded professional who can be diligent, adaptable and collaborative. Responsibilities include on-site equipment installation, network tasks, and delivering exceptional customer service while managing inventory and maintaining