Client Onboarding Associate

Novatech Careers; Columbia (SC); Híbrido; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits package (health

401(k) plan with company match

Paid Time Off and holidays

Maternal/Parental leave

Employee recognition program

Resumo da oferta

Novatech is a Managed Office Provider delivering IT, Print, Cloud and Security solutions across the country. We are expanding and seek a Client Onboarding Associate in Columbia, SC to join our team of Managed Office Experts.

You will be a client-focused, technically minded professional who can be diligent, adaptable and collaborative. Responsibilities include on-site equipment installation, network tasks, and delivering exceptional customer service while managing inventory and maintaining

Qualificações

• Experience resolving customer issues and delivering service with a positive attitude.
• Must have a valid driver’s license and a professional demeanor.
• Strong verbal and written communication skills are essential for external customer communications.

Responsabilidades

• Learn to repair and troubleshoot copiers and network connectivity.
• Follow procedures for removal and delivery of equipment.
• Install equipment on-site and make necessary adjustments.
• Provide outstanding customer service to clients.
• Manage inventory and maintain equipment within specifications.
• Diagnose, repair and maintain equipment and accessories.
• Identify cost-effective troubleshooting procedures.
• Learn new things quickly and become certified on products.

Conhecimentos

Experience resolving customer issues

Driver's license

Professional appearance

Verbal and written communication

Descrição da oferta de emprego

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Client Onboarding Associate

Locations

Showing 1 location

Columbia, SC

• Hybrid
• Service
• Full-Time

Description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatechand join our incredible team of Managed Office Experts.

As we grow nationwide, we have a great opportunity for a Client Onboarding Associate in Columbia, SC.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

Your Job:

• Learning how to repair and troubleshoot copiers and network connectivity
• Following procedures for removal and delivery of equipment
• Installing equipment on-site and make necessary adjustments
• Providing outstanding customer service to our clients
• Inventory management
• Demonstrates strong technical and customer relations skills
• Performs basic network connectivity / installations
• Accurately diagnose, repair and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
• Identify the most cost-effective troubleshooting procedure
• Addressing customer concerns with a positive attitude while ensuring optimal outcomes
• Learning new things quickly and solving problems
• Shows interest in electronics, mechanics or computers
• Noticing the details and going the extra mile
• Effective problem solving, deductive reasoning, analytical and time management skills
• Willingness to learn and be certified on products

You Bring to Novatech:

• Experience resolving customer issues
• A proven attendance history and a strong desire to excel
• A valid driver’s license
• Professional appearance and demeanor
• Proficient verbal and written communication skills (use of company email for external customer communications).

You Must be Able to:

• Lift, push or pull up to 100 pounds
• Load trucks and vehicles
• Stand up to 8 hours a day
• Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed.

Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

• Market competitive salary based upon experience
• Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
• 401(k) plan with matching company contribution
• Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Paid Maternal/Parental Leave
• Employee Recognition Program

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.