Onsite Client IT Support Engineer

LISS Technologies; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

LISS Technologies is seeking a Client Services Onsite Support Engineer to join the Managed Services team in Bronx. This full-time, onsite role supports end users directly at the client site, handling hardware, software, and account access issues with a focus on prompt, courteous service.

You will work 12:00PM - 9:00PM ET, Monday through Friday, collaborating with the client team and LISS Technologies for escalations and documentation to ensure a reliable support experience.

Qualifications

• 2–5 years of helpdesk/desktop support experience.
• Experience as an embedded member of a client team.
• Industry certifications (CompTIA A+, Network+, Microsoft Fundamentals) are a plus.

Responsibilities

• Serve as first point of contact for end users and IT staff at the client site.
• Coordinate with LISS Technologies on escalations and reporting.
• Respond to incidents via phone, email, and in-person support.
• Troubleshoot basic to intermediate hardware, software, and connectivity issues.
• Document incidents and resolutions in the ticketing system.
• Escalate unresolved issues per SOP and client procedures.
• Maintain professional, service-oriented interactions with users.

Skills

Customer service

Troubleshooting

Desktop OS

Networking basics

Documentation

Communication

Education

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

Job description

LISS Technologies is seeking a Client Services Onsite Support Engineer to join the Managed Services team in Bronx. This full-time, onsite role supports end users directly at the client site, handling hardware, software, and account access issues with a focus on prompt, courteous service.

You will work 12:00PM - 9:00PM ET, Monday through Friday, collaborating with the client team and LISS Technologies for escalations and documentation to ensure a reliable support experience.