Client Experience Specialist

3PL Hub Inc.; Hebron Estates (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Stord is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate support across Salesforce and email. This entry-level role sits onsite weekdays 8:30am–5:30pm and emphasizes following established processes, case management, and professional client communication.

In this role you will triage requests, document cases in Salesforce, and collaborate with internal teams to ensure swift resolutions. The position offers growth toward handling more complex inquiries over time.

Qualifications

• 2 years in customer support or related field.
• Experience in fast-paced, client-facing environments preferred.
• Familiarity with CRM or ticketing systems preferred.

Responsibilities

• Respond to client inquiries across multiple channels within SLAs.
• Manage cases from intake to resolution using established processes.
• Document and update cases in the CRM system accurately.
• Escalate complex issues to senior team members when needed.
• Collaborate with internal teams to resolve cases.

Skills

Customer support

CRM familiarity

Multitasking

Tools

CRM software

Job description

Stord is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate support across Salesforce and email. This entry-level role sits onsite weekdays 8:30am–5:30pm and emphasizes following established processes, case management, and professional client communication.

In this role you will triage requests, document cases in Salesforce, and collaborate with internal teams to ensure swift resolutions. The position offers growth toward handling more complex inquiries over time.