Onsite Customer Experience Specialist

Stord; Hebron Estates (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Stord is hiring a Customer Experience Associate to deliver timely, accurate support to clients across multiple channels. This on-site role focuses on following established processes, managing standard inquiries, and building core case-management skills in a fast-paced environment.

You will operate Monday through Friday 8:30am - 5:30pm, collaborating with internal teams to ensure timely resolution and consistent client updates while developing confidence to handle increasingly complex scenarios.

Qualifications

• 2+ years in customer support, client experience, or a related field.
• Experience in a fast-paced, client-facing environment is preferred.
• Familiarity with CRM/ticketing systems is a plus.

Responsibilities

• Respond to client inquiries across multiple channels within SLAs.
• Acknowledge and triage requests quickly to ensure timely engagement.
• Document, categorize, and update cases in Salesforce.
• Follow SOPs to resolve standard and well-defined client issues.
• Escalate complex issues to senior team members when needed.

Skills

Customer support

CRM systems

Multitasking

Communication

Tools

Salesforce

Job description

Stord is hiring a Customer Experience Associate to deliver timely, accurate support to clients across multiple channels. This on-site role focuses on following established processes, managing standard inquiries, and building core case-management skills in a fast-paced environment.

You will operate Monday through Friday 8:30am - 5:30pm, collaborating with internal teams to ensure timely resolution and consistent client updates while developing confidence to handle increasingly complex scenarios.