Customer Experience Associate - Fast-Paced Support

Stord, Inc.; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Stord, Inc. is seeking a Customer Experience Associate (CEA I) to provide timely, accurate support to clients across Salesforce, email, and Slack from onsite in Dallas. The role emphasizes adherence to established processes, quality case documentation, and growing proficiency in handling standard inquiries.

The position requires strong communication, attention to detail, and the ability to learn quickly. It sits on-site Monday through Friday, 8:30am–5:30pm, with opportunities to collaborate

Qualifications

• 2+ years in customer support or client-facing roles.
• Ira with fast-paced environments and client needs.
• Familiarity with CRM or ticketing systems (Salesforce preferred).

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Triage and manage cases from intake to resolution.
• Document, categorize, and update cases in Salesforce following SOPs.
• Escalate complex issues to senior team members as needed.
• Support internal teams to resolve cases and maintain service quality.

Skills

Communication

Attention to detail

Time management

Problem solving

Willingness to learn

Tools

Salesforce

Slack

Job description

Stord, Inc. is seeking a Customer Experience Associate (CEA I) to provide timely, accurate support to clients across Salesforce, email, and Slack from onsite in Dallas. The role emphasizes adherence to established processes, quality case documentation, and growing proficiency in handling standard inquiries.

The position requires strong communication, attention to detail, and the ability to learn quickly. It sits on-site Monday through Friday, 8:30am–5:30pm, with opportunities to collaborate