Onsite Client Experience & Operations Coordinator

Tishman Speyer Properties; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Wellness benefits

Job summary

Tishman Speyer Properties seeks a Client Service Coordinator to support day-to-day PMO operations onsite. You will be the initial contact for customers and vendors, guide new residents through onboarding, and promote ZO amenity offerings while maintaining strong tenant relations.

Responsibilities include handling inquiries, coordinating with building operations, processing invoices, and assisting with tours and monthly accruals to support budget accuracy.

Qualifications

• Bachelor’s degree required.
• Proficiency in Microsoft Office or equivalent.
• Strong English verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for customers and vendors; answer the PMO phone, route emails, and greet visitors.
• Route requests and inquiries.
• Manage customer requests using the work-order system and coordinate with building operations.
• Assist new customers with onboarding procedures.
• Provide customer service to ZOFit members and prospective members.
• Deliver a welcoming experience for customers and visitors.
• Promote and contribute to the ZO amenity offerings.
• Maintain customer satisfaction by responding promptly to mandates.
• Support the Property Management team in fostering relationships.
• Process invoices, confirm charges against contracts and budgets.

Skills

English communication

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Tishman Speyer Properties seeks a Client Service Coordinator to support day-to-day PMO operations onsite. You will be the initial contact for customers and vendors, guide new residents through onboarding, and promote ZO amenity offerings while maintaining strong tenant relations.

Responsibilities include handling inquiries, coordinating with building operations, processing invoices, and assisting with tours and monthly accruals to support budget accuracy.