Client Service Coordinator

Tishman Speyer Properties; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Wellness benefits

Job summary

Tishman Speyer Properties seeks a Client Service Coordinator to support day-to-day PMO operations onsite. You will be the initial contact for customers and vendors, guide new residents through onboarding, and promote ZO amenity offerings while maintaining strong tenant relations.

Responsibilities include handling inquiries, coordinating with building operations, processing invoices, and assisting with tours and monthly accruals to support budget accuracy.

Qualifications

• Bachelor’s degree required.
• Proficiency in Microsoft Office or equivalent.
• Strong English verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for customers and vendors; answer the PMO phone, route emails, and greet visitors.
• Route requests and inquiries.
• Manage customer requests using the work-order system and coordinate with building operations.
• Assist new customers with onboarding procedures.
• Provide customer service to ZOFit members and prospective members.
• Deliver a welcoming experience for customers and visitors.
• Promote and contribute to the ZO amenity offerings.
• Maintain customer satisfaction by responding promptly to mandates.
• Support the Property Management team in fostering relationships.
• Process invoices, confirm charges against contracts and budgets.

Skills

English communication

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Company Overview

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top‑tier real estate in 33 markets worldwide, we develop residential communities, premier office, retail, industrial, and mixed‑use spaces, and state‑of‑the‑art life‑science centres through our Breakthrough Properties joint venture. By combining a global perspective with local expertise, we anticipate our customers’ evolving needs and deliver flexibility and innovation—through our ZO amenity platform and Studio coworking brand.

Position Overview

The Client Service Coordinator supports the Property Management Office (PMO), ensuring seamless day‑to‑day operations. Reporting to the General Manager, the role serves as the first point of contact for customers and vendors, guides new residents through onboarding, promotes ZO amenity‑offering sales, and must work onsite.

Key Responsibilities

• Serve as the first point‑of‑contact for customers and vendors; answer the PMO phone, route emails, and greet visitors.
• Route requests and inquiries.
• Manage customer requests using the work‑order system and coordinate with building operations.
• Assist new customers with onboarding procedures.
• Provide customer service to ZOFit members and prospective members.
• Deliver a warm welcoming experience for customers and visitors.
• Promote and contribute to the ZO amenity‑offering.
• Maintain customer satisfaction by responding promptly to mandates.
• Support the Property Management team in fostering long‑lasting relationships.
• Process invoices promptly, confirming charges against contracts, budgets, and proposals.
• Conduct periodic inspections of common‑area premises.
• Schedule contracted services with building vendors.
• Update office files and distribute the daily freight/dock schedule.
• Coordinate mail, overnight deliveries, and courier service.
• Maintain certificates of insurance for contractors, customers, and vendors.
• Update customer/staff directories, emergency contact lists, and building guides.
• Manage prop‑mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand
  • Assist with projects and communication.
  • Coordinate and prepare building tours.
  • Prepare monthly accruals, reclasses, rent documents, and arrears updates.
  • Create and maintain customer billable spreadsheets based on lease language.
  • Conduct daily staff meetings.
  • Set up and maintain new building accounts and order office supplies.
  • Set up auto‑debits for utilities and update the contract matrix.
  • Assist with annual budgeting for billable income/expenses and office expenses.
  • Communicate building updates to customers.
  • Manage ZOFit membership sign‑ups and answer account statement inquiries.

Qualifications

• 1–3 years of experience in commercial real estate or hospitality.
• Bachelor’s degree.
• Proficient in Microsoft Office or equivalent.
• Strong English verbal and written communication skills.

Critical Competencies for Success

• Thrives in an innovative, fast‑paced environment.
• Excellent interpersonal skills.
• Exceptional customer service orientation.
• Strong mentorship and leadership qualities.
• Ability to leverage emerging technologies to improve efficiency.

Compensation & Benefits

Base salary $55,000–$65,000 with discretionary annual bonus. Comprehensive medical, dental, vision, life, disability, 401(k) with matching, wellness benefits, and all other full‑time employee benefits.

Equal‑Opportunity Employer

Tishman Speyer is an equal‑opportunity affirmative action employer. All personnel practices are administered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, veteran status, or any other protected class. The company pursues affirmative steps to promote employment and advancement of minorities, women, persons with disabilities, and protected veterans. Disability assistance, E‑Verify information, and EEO policies are available.